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  • What type of training do your security guards receive
    At Aptitude-Security, our security guards undergo rigorous training to ensure they are fully prepared to handle a range of security situations. Our training program includes a combination of classroom theory training, restraint and self-defense training and fitness training. We are a firm believer in regular and consistent trainings for example in our Security Officer role we cover the following trainings: Customer service training. De-escalation and escalation techniques. Bag checking, identity verification and intoxication training. Security licensing and offences, alcohol licensing & trespass training. Body language and drug overdose training. First responder first aid training. Fire safety training Additionally, our guards receive specific on-site policy and procedures training to familiarize themselves with the unique security needs of each client. We also prioritize ongoing education and skill development, providing regular updates on industry best practices through our security awareness program. Our commitment to comprehensive training ensures that our security guards are well-equipped to protect our clients with professionalism and effectiveness.
  • What type of background check is performed on your security guards?
    At Aptitude-Security, we take the safety and security of our clients very seriously. All of our security guards undergo a thorough background check before they are hired. This includes criminal history checks, employment verification, reference checks, and drug testing. We also ensure that our security guards have the appropriate licensing and certifications required for the specific roles they will be fulfilling. By conducting these extensive background checks, we can confidently say that our security guards are reliable, trustworthy, and capable of providing top-notch security services to our clients.
  • Do the security guards keep daily reports?
    Yes, at Aptitude-Security, our security guards are required to keep detailed daily reports for each shift they work. These reports include important information such as any incidents that occurred, activities observed, and any unusual occurrences or disturbances on the premises. This documentation helps us to maintain and update our current operating procedures which is updated on a week to week basis, this creates transparency and accountability for our services, as well as provides valuable insight to our clients into the day-to-day security operations.
  • Are your security officers supervised
    Yes, at Aptitude-Security, all of our security officers are supervised to ensure the highest level of professionalism and effectiveness. Our security officers are under the direct supervision of experienced and qualified security managers who oversee their work, provide guidance, and ensure that they adhere to our company's standards and protocols.
  • Are your security officers in uniform
    Yes, at Aptitude-Security, all of our security officers are required to wear a professional and easily identifiable uniform while on duty. We understand the importance of presenting a visible security presence to deter potential criminal activity and to provide a sense of safety and assurance to our clients and their customers. Our uniforms are designed to be both practical and authoritative, allowing our officers to effectively carry out their duties while maintaining a professional appearance. Additionally, our uniforms are regularly inspected and maintained to ensure they meet our high standards and reflect the professionalism and reliability of our security services.
  • Are your security guards licensed
    Yes, at Aptitude-Security, all of our security guards are licensed and undergo rigorous training to ensure they are fully equipped to handle all security-related tasks. Our guards are required to obtain and maintain the necessary licensing and certifications as indicated on the PSPLA website.
  • Do I have to sign a contract
    Yes, at Aptitude-Security, we require clients to sign a contract before we provide our security guard services. The contract outlines the terms of the agreement, including details such as the duration of service, scope of work, and pricing. This helps ensure clarity and accountability for both parties involved. Additionally, the contract also serves to protect the interests of our clients and our security personnel, setting out expectations and responsibilities. We believe that having a formal agreement in place promotes a transparent and professional working relationship, fostering trust and delivering peace of mind to our clients. If you have any specific questions or concerns about our contracts, please don't hesitate to reach out to our team for further clarification.
  • What is the length of the contract with Aptitude-Security for security guard services
    At Aptitude-Security, we offer flexible contract lengths to meet the unique needs of our clients. Our standard contracts typically range from casual short-term agreements for special events or temporary needs to long-term contracts for ongoing security services. Our goal is to provide reliable and personalized security solutions, which includes offering contract options that align with our clients' individual preferences and circumstances. Whether you need security guard services for a one-time event or ongoing protection, we are committed to finding the right contract length that meets your needs.
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